Frequently Asked Questions
If you have a question that is not listed, feel free to contact us.
- Why is there a color or texture variation in my scrubs, soaps or bath bombs?
- All of our items are handmade, hand formed and hand poured this means that color and texture variations can occur.
- Why didn’t I receive an email reply or order confirmation?
- Please check your spam folder. Occasionally emails that are not spam can be marked incorrectly. Add firstname.lastname@example.org to your approved list of senders.
- Do we offer gift wrap?
- We have two gift wrap options available. You can choose “Gift Wrap – Each Item” on the item page for $2.99, this means your item will be individually wrapped by itself either in a box, bag or with paper and a bow. The other gift wrap method can be chosen at check-out, where you are given an option to have your entire order gift wrapped for $6.99. This means ALL the items in your order will come packaged together in 1 gift box or bag (they will not be individually wrapped).
- Where is my refund?
- Refunds can take 1-5 business days to post to your account. This depends on your bank or credit card company policies.